Customer Service

Order & Payment
  • If you need the item urgently, please pay using Paypal
  • Payment directly to our local bank account (Maybank, Public Bank, CIMB, etc) will have to wait until payment is cleared
  • We provide combine shipping for all the item so you can save shipping cost for combine order
  • Payment must be made within 24 hours. Order not paid within 24 hours will be cancelled automatically
  • Please inform about your payment to us immediately to avoid cancelation of order via SMS / WhatApps / Telegram / Email
Shipping & Tracking
  • We process for states in Semenanjung, Sabah and Sarawak
  • We do not ship internationally for now
  • Please take note that we only process the order once the money is transfer successfully and amount reflected in our account
  • Payment receipt only act as indication that payment has been made
  • Item will be dispatched within 2-3 working day once payment is cleared
  • Next day delivery if payment is cleared by 12PM but not gurantee
  • Order made on Sat or Sun will be sent on next working day once payment is cleared
  • Order made on public holiday will be sent on next working day once payment is cleared
  • Item normally dispatched from 9:00AM to 9:30AM everyday but not guaranteed
  • Item send by Pos Laju with tracking number. Customer will be advised if item send by other means. Please take note that Pos Laju takes some time to update their system with the tracking number
  • Invoice will be provided via email upon request
Cash On Delivery (COD)
  • COD in Butterworth area Pulau Pinang, preferably at KFC/Pizza Hut Sungai Dua (Please see COD location on below map)
  • Mon – Fri (6:00PM – 7:00PM / 9:30PM – 10:30PM)
  • Sat/Sun (10:00AM – 12:00PM / 9:30PM – 10:30PM)
  • Please SMS / WhatApps / Telegram for meeting time
Warranty & Return Policy
  • 7 days warranty from the date of purchase including online order or COD
  • Goods sold are non-refundable, we will replace instead. If stock is not available, we will refund
  • Refund will takes 5-7 working days
  • Faulty item need to be returned to us for replacement
  • Item return must not shown symptom of abuse or modification from its original state
  • No refund for item purchased and cannot be used due to configuration issues, etc. If you are not sure, please contact us before commit to purchase
  • Replacement item will be sent once we received the faulty item

Please use the following return address for returning the item.

Mohd Zaidi @ ShortCircuit

No. 7, Lintang Murni 5, Taman Desa Murni,

Sungai Dua, 13800 Butterworth,

Pulau Pinang

+6017 576 1066 / +6012 428 8534

Store Business Hours
  • Our store is open 24x7
  • Store closed will be announced via our announcement board
  • Item order on Sat/Sun/Holiday will be processed the next working day
  • Questions or queries will be dealt within the same day/next day
  • For faster response, please SMS/ WhatsApp / Telegram at +6017 576 1066 / +6012 428 8534
Contact Us
  • Questions or queries about product or order, please contact us at support@shortcircuit.com.my
  • SMS / WhatsApp / Telegram at +6017 576 1066 / +6012 428 8534
  • Please do not call us. It is almost impossible for us to answer every single call.
  • Leave us a message via email, SMS, WhatsApp, Telegram, etc. We will contact you back.